Frequently asked questions

Q: Does it work for TV as well? I have TV installed in my car.
A: Yes. All video functions of which your car is capable are unlocked. That means TV, DVD, DMB and even the iPhone and iPod video if it is present in your vehicle configuration. However, your car doesn't need a TV tuner installed to unlock the DVD function.

Q: Why you need the VIN code of my car for the order?
A: Each DVDInMotion software is created for one car only. Identification code helps us to create software that will perfectly suit your car.

Q: Will using this software void the warranty of my car?
A: No. You will have the option to restore the original state at any time.

Q: Do I need to reinstall the software every time I take the car to the dealer?
A: That depends. The video is unlocked in the permanent part of the system and so it is preserved even after servicing the car. However, programming new version of software for the whole car in BMW Service can restore the locked state. The solution is easy, just repeat the installation procedure and video is unlocked again!

Q: I don't know how to burn the CD / I do not have a CD burner. What can I do?
A: You can order the CD by mail. Shipping cost may vary depending on your location.

Q: I have a car workshop. Can I offer video unlocking service to my customers?
A: Yes. We are offering attractive volume discounts for our business partners.

I have more questions

If you need more information, please contact us.

Testimonials

Don't take our word for it. Here is what some of our customers are saying about DVDInMotion. We are proud of these reviews.

Thank you very much, this was extremely simple and quick to use and works like a charm!Gordon, 2014 BMW 335iX

After the installation of your software everything works really fine! I’m impressed, it’s really awesome and so easy to use!Maik, 2013 Mercedes-Benz A 250

Thank you for such an easy and perfect solution. I was quite concerned that I wouldn't be able to do it properly as technology and me don't get on normally. Everything was exactly as explained and worked perfectly straight away with no complications what so ever!Richard, 2013 Mercedes-Benz C 350

What an incredible, easy and simple to use idea. I ordered the ‘unlock’ from your website. Everything happened as stated on your website, except it happened faster than you said it would! My wife and kids are now able to watch movies in our Mercedes as we travel. I wish I had found you years ago! Thanks for a terrific product and great service.John, 2016 Mercedes-Benz C 250 BLUETEC

My experience with the team was quite simply first class – at first I had some issues with installation, but these were down to my own errors, not following the process as defined. The team supported me on a weekend, which was incredible, and we got it working. The system works great, no issues at all, no disruption to any of the other functions and most of all, Kids are very happy now on long journeys! – thanks so much to the team at DVD in Motion!Richard, 2015 Mercedes-Benz GLA 45 AMG

I ordered a TV fix for my 330d M Sport and it worked a treat for nearly 3 years until BMW kindly services the car updated the software and lost the fix! I went back to Lucie and this was no problem. She sent me the updated fix and sure enough all sorted and good to go. A really good customer service attitude and I can completely recommend you use these people to get the fix. You won't be disappointed! Ian, 2013 BMW 330dX

DVD In Motion unlocked my DVD and NaVi access while I drive. Totally change my driving experience. Customer support was outstanding. Highly recommended. Joe Aspres, 2014 Mercedes-Benz E 350